Returns & Exchanges
At ARCH Art Supplies, we want you to be fully inspired by your tools; if a product doesn't meet your creative needs, you can return it within 30 days of purchase. Items must be in their original, unopened packaging and in sellable condition to qualify for a full refund.
Verify Eligibility
Ensure your art supplies are unused, unopened, and accompanied by the original sales receipt or digital order confirmation.
Initiate Your Return
Visit our storefront in person or contact our support team via email to receive a Return Merchandise Authorization (RMA) number for shipped orders.
Package Your Items
Securely pack the items in their original shipping box or a sturdy equivalent to prevent damage to delicate pigments, papers, or brushes during transit.
Receive Your Refund
Once our team inspects the returned materials, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing